Frequently Asked Questions
Q: I registered a new account, but I can't seem to buy anything right now. Where do I find prices and the 'buy' button?
A: New accounts will be approved within 24-48 hours following registration. Once the account is approved, you will be able to view pricing and purchase products.
Q: Why do I need to register to see the pricing?
A: Account registration allows us to apply service contract discounts and/or verify tax-exempt status prior to purchasing.
Q: My account is approved, but I still do not see pricing.
A: Please log out, refresh the page, and log back into the site.
Q: What if I cannot find the part I need on the webstore?
A: Please let us know by email at nib_sales@netzsch.com
Q: What if I registered my tax status on my account incorrectly?
A: Please contact makalya.melanson@netzsch.com to fix the tax setup.
Q: How can I add my tax certificate?
A: Please add your tax-exempt certificate during account registration or contact makalya.melanson@netzsch.com to complete this step.
Q: What if my company qualifies for partial tax exemption?
A: Please register your account and contact makalya.melanson@netzsch.com to setup the partial exemption.Q: Can I pay with a purchase order (PO)?
A: Please contact us at nib_sales@netzsch.com
Q: Can I use my FedEx and/or UPS account for shipping charges?
A: Yes, please select Bill My FedEx account and enter your account number in the notes section.
Q: Can I get overnight or 2-day shipping?
A: Yes, please email nib_sales@netzsch.com to verify product availability for rushed shipping.
Q: How do I return my unused or incorrect parts?
A: Please contact us at nib_sales@netzsch.com